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We deploy, maintain, and update Zammad — the open source helpdesk and ticketing platform — for clients who need a professional support system for their own customers. Fully self-hosted on your infrastructure.
Zammad is a modern, open source ticketing system with email, chat, phone, and social media channel integration. We deploy it on your infrastructure, configure it to your workflows, and maintain it — updates, backups, and monitoring included. Unlike SaaS helpdesk platforms, your ticket data stays on your servers under your control.
Email, web form, live chat, phone (CTI), Twitter, and Facebook integration. Every channel unified in a single agent interface.
We handle deployment, configuration, updates, SSL certificates, database backups, and monitoring. You handle your customers. We handle the platform.
Escalation rules, response time targets, and automated reminders. Built for teams that need structured support workflows.
Integrated knowledge base with multilingual support. Public and internal articles. Reduce ticket volume through self-service.
Ticket volume, response times, agent performance, customer satisfaction. Data stays on your infrastructure — not sent to a SaaS dashboard.